b299's Privacy Policy
How your personal information is collected, used, and kept safe — b299 tells you everything with complete transparency.
b299 is a trusted online casino and betting platform in Bangladesh. We place the highest priority on protecting our users' privacy. In this Privacy Policy ("Policy"), we describe in detail how b299 ("Platform", "we", "us") collects, stores, uses, and protects your ("user", "you") personal information.
By using our website b299.cam, you are giving your consent to this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our platform. We may update this Policy from time to time, and you will be notified of any significant changes.
1. Information We Collect
b299 collects the following types of information in order to provide its services. We only collect information that is necessary for operating our services and required by law.
Identity Information
- Full name and date of birth
- Email address
- National ID card / passport number (where applicable)
- Information provided at the time of account registration
Financial and Transaction Information
- bKash, Nagad, Rocket mobile numbers
- Bank account details (for bank transfers only)
- Deposit and withdrawal history
- Transaction amounts and dates
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookie and session data
Gaming Activity Information
- Play history and preferences
- Bonus and promotion usage records
- Login times and session duration
- Navigation patterns on the platform
2. How We Collect Information
b299 collects your information in the following ways:
- Direct collection: Information is collected directly from you when you register an account, log in, make a deposit or withdrawal, or contact our customer support.
- Automatic collection: When you use our platform, certain information is collected automatically through cookies, log files, and similar tracking technologies.
- Through third parties: Some information may be received from trusted third parties for identity verification and fraud prevention purposes.
- Through payment processors: Transaction confirmation information from bKash, Nagad, Rocket, and banking partners.
Purpose of Data Use
b299 uses collected information for the following legitimate purposes. We never use your information for unnecessary or unauthorized activities.
Account Management and Verification
Your information is used to create new accounts, verify identity, and ensure the security of your account. This information is also required for age verification (21+) and the KYC (Know Your Customer) process.
Transaction Processing
Your financial information is needed to process deposits of a minimum of ৳200 and withdrawals of a minimum of ৳500 via bKash, Nagad, Rocket, or bank transfer, and to maintain transaction history.
Providing Customer Support
Your account and communication history is used to provide our 24/7 live chat support in Bengali, enabling fast and effective resolutions.
Security and Fraud Prevention
Your information is analyzed to detect suspicious activity, prevent account hacking, and comply with anti-money laundering (AML) regulations.
Service Improvement and Personalization
Your gaming preferences and usage patterns are analyzed to improve the platform experience and recommend relevant games and offers for you.
Fulfilling Legal Obligations
Storing information necessary to comply with applicable laws, regulations, and regulatory guidelines, and responding to lawful requests from government or legal authorities.
4. Sharing Information with Third Parties
b299 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
- Game software providers: Minimal information may be shared with game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft to ensure the gaming experience.
- Law enforcement agencies: Information may be provided under a valid court or authority order under the laws and regulations of Bangladesh.
- Identity verification services: Information may be shared with specialized verification services to complete the KYC process and prevent fraud.
All third-party partners operate under strict confidentiality agreements and may only use information for designated purposes.
5. Data Security Measures
b299 adopts industry-standard technical and organizational measures to keep your personal and financial information secure. The key components of our security framework are:
- SSL encryption: All data transmissions are encrypted using SSL/TLS technology, eliminating the risk of information being stolen in transit.
- Data encryption: Stored sensitive information (passwords, financial data) is protected with advanced encryption algorithms.
- Two-factor authentication (2FA): Two-factor authentication is available as an additional security layer when logging into your account.
- Secure server infrastructure: Our servers are protected by firewalls and intrusion detection systems.
- Regular security audits: We regularly review the security of our systems, identify vulnerabilities, and resolve them.
- Access controls: Staff are given limited access only to the information necessary to carry out their responsibilities.
Nevertheless, no transmission of information over the internet can be claimed to be completely secure. We make every effort to protect your information, but a guarantee of complete security is not possible.
6. Cookie Policy
The b299 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform function more effectively.
We use the following types of cookies:
- Essential cookies: Essential for the basic functionality of the platform — maintaining login sessions, security verification. These cannot be disabled.
- Functionality cookies: For remembering your preferences and settings (language preference, display settings).
- Analytics cookies: Analyze user behavior to help us understand how to improve the platform.
You can control or disable most cookies through your browser settings. However, this may affect some features of the platform.
7. Data Retention Period
b299 retains your personal information only for as long as necessary to fulfill the relevant purpose, or as required to comply with legal obligations. General guidelines are as follows:
- Active account data: All information is retained for the duration the account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for a specified period in accordance with legal requirements and financial regulations.
- Transaction records: Records of financial transactions are retained for an extended period in accordance with AML and KYC regulations.
- Log data: Server logs are retained for a set period for cybersecurity purposes.
After the designated retention period has ended, your information is securely deleted or anonymized.
Your Rights
As a b299 user, you have the following rights. Contact us to exercise these rights:
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Correct Information
If any of your information is inaccurate or incomplete, you may request a correction. We will update it as quickly as possible.
Right to Delete Information
In certain circumstances (such as after closing an account), you may request deletion of your information, subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing or profiling purposes.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Restrict Processing
You have the right to request restriction of the processing of your information in certain circumstances.
To exercise any of the above rights, contact us by email at: [email protected] — we will respond to your request within 30 days.
9. Protection of Minors' Privacy
b299 strictly provides services only to those aged 21 and above. We do not knowingly collect information from or manage accounts for anyone under the age of 21.
Age verification must be completed at the time of account registration. If we learn that a person under 21 has created an account, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our platform, please inform us right away.
10. International Data Transfers
To provide our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Data transfers are carried out only where necessary and under appropriate agreements.
- Adequate data protection measures are in place in the third-party country.
- The standards of this Privacy Policy are maintained at all times.
11. Responsible Gaming and Data Use
b299 is committed to responsible gaming. We may use data on your gaming behavior to identify potentially problematic gaming patterns and, where needed, offer you support or recommend setting limits.
To learn more about responsible gaming, visit our Responsible Gaming page. Contact our 24/7 live chat to set your playing limits or take a temporary break.
12. Policy Changes and Updates
b299 may update this Privacy Policy from time to time. This Policy may be revised as a result of legal changes, the introduction of new technologies, or changes to our services.
For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address.
- Displaying a clear notification when you log in to the platform.
- Updating the "Last Updated" date on this page.
If you continue using the platform after changes have been made, you will be considered to have consented to the updated Policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, contact us in the following ways:
Live Chat Support
Our 24/7 Bengali live chat support is available. Contact us via live chat for immediate assistance with any urgent privacy-related questions.
Email Contact
For detailed privacy-related requests or complaints, email us at:
[email protected]
We will try to respond to your email within 30 days.
This privacy policy is consistent with b299's Terms and Conditions and Responsible Gaming policy. In the event of any discrepancy or conflict, this privacy policy shall apply.